Training High Level Conflict Management Strategies

 

Deskripsi Pelatihan High Level Conflict Management Strategies

Pelatihan ini dirancang khusus untuk membantu para pemimpin dan manajer mengendalikan dan mengurangi konflik negatif, membangun budaya organisasi dengan kepercayaan tinggi, dan menghadapi situasi sulit secara proaktif dengan menggunakan teknik yang sangat efektif. Kursus pelatihan menggabungkan penelitian terbaru mengenai Kecerdasan Emosional (EI), ilmu saraf, psikologi, penelitian kepribadian dan teknik komunikasi dan pengaruh mutakhir.

Materi Pelatihan  High Level Conflict Management Strategies

Understanding Conflict and Difficult Situations

• Defining the Nature, Types and Causes of Conflict
• Conflict vs. Competition: When one overtakes the other
• Benefits and Drawbacks of Conflict in the Workplace
• The Power of Emotional Intelligence in Conflict Situations
• Conflict-management Default Mode
• Utilising the Circles of Concern and Influence
• Key Motivations or Drivers of Individuals and Groups

Advanced Interpersonal Skills For Conflict Management

• The Art to Successful Communication
• Building Rapport and the Circle of Trust Technique
• Personality Preference Assessment: Communicating with Different Personalities
• Mastering Active Listening Skills to Validate others’ Needs
• Using Powerful Questions to Gain the Right Information
• Transactional Analysis: The Power of Questions in Counselling
• Perfecting the Art of Non-verbal Language Signals
• Framing and Re-framing Issues to Facilitate Positive Outcomes

Mastering The Art of Persuasion, Influence and Negotiation

• Psychological Insights into People’s Behaviour and Attitude
• Filters and How our Perceptions can Influence our View of Others
• Determining Personal Agendas and Intentions
• Being Assertive: Techniques and Skills
• Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
• Persuasion Techniques Incorporating Cialdini’s 6 Steps
• Achieving Synergy through the 4 Steps of Persuasion
• The Key Strategy Factors to Master the Art of Influence

Processes and Strategies to Handle Challenging or Difficult Conversations

• Main Types of Difficult / Challenging Conversations in the Workplace
• The Art of Influencing with Integrity and Personal Power
• Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
• Structuring ‘Crucial Conversations’ to Produce Optimal Results
• Using Coaching Techniques in Conflict: Problem and Need
• Recognising and Handling Ineffective Conflict Responses
• Dealing with Strong Emotions such as Anger and Frustration
• Defection Technique Strategies

Managing Organizational Conflict and Culture

• Understanding the Key Elements of Your Organisation’s Culture
• High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
• Establishing Appropriate Organisational Values and Behaviours
• Utilising Alternative Dispute Resolution (ADR) Strategies
• Conflict Management: Synergistic Advantage for Your Organisation
• Making Your Organization a Desirable Place to Work
• Summary and Next Steps

 

Tujuan Dan Manfaat Pelatihan High Level Conflict Management Strategies

Setelah mengikuti pelatihan ini, peserta diharapkan mampu untuk :

1. Mengidentifikasi jenis dan sumber umum konflik di tempat kerja
2. Menghargai kepribadian diri sendiri dan orang lain serta menerapkan pendekatan konflik yang sesuai
3. Memahami prediksi dari respon emosional terhadap konflik
4. Membedakan perilaku asertif, pasif dan agresif
5. Menangani situasi yang sulit menggunakan berbagai macam teknik

 

Jadwal dan Tempat Pelatihan

Bulan	Minggu I  Bandung	Minggu II  Jakarta	Minggu III  Bandung	MInggu IV  Yogyakarta
Januari	6-8	13-15	20-22	27-29
Februari	3-5	10-12	17-19	24-26
Maret	3-5	10-12	17-19	24-26
April	7-9	14-16	21-23	28-30
Mei	5-7	13-15	19-21	26-28
Juni	2-4	9-11	16-18	23-25
Juli	7-9	14-16	21-23	28-30
Agustus	4-6	11-13	18-20	25-27
September	1-3	8-10	15-17	22-24
Oktober	6-8	13-15	20-22	27-29
November	3-5	10-12	17-19	24-26
Desember	1-3	8-10	15-17	22-24

 

Harga Pelatihan

Offline

• Public Training mulai dari 5.000.000 – 7.000.000 per orang
• Inhouse Training mulai dari 850.000 per orang

Online

• Public Training mulai dari 1.200.000 per orang
• Inhouse Training mulai dari 600.000 per orang

 

Fasilitas Pelatihan

• Sertifikat Pelatihan
• Expert Trainer
• Coffee Break 2x per hari
• Lunch 1x per hari
• Room meeting hotel minimal bintang tiga
• Materi pelatihan dalam bentuk hard copy dan juga soft copy
• ATK
• Backpack exclusive
• Jaket eksklusif (souvenir)
• Dokumentasi
• Laporan Pelatihan
• Pre and Post Test

 

Baca juga : Training Increased Integrity in the Workplace

Instagram kami : https://www.instagram.com/takaartaguna/

Views: 0