Training Revenue Assurance and Fraud Management Fundamental

 

 Deskripsi Pelatihan 

Penerapan teknik RA untuk meminimalkan risiko pendapatan dan biaya dapat memaksimalkan keuntungan bisnis. Pelatihan ini ditujukan bagi karyawan dengan tanggung jawab langsung untuk menerapkan dan mengoperasikan program jaminan pendapatan untuk tujuan mengurangi kehilangan pendapatan dan kebocoran biaya.

Materi Pelatihan  

Introduction to RA

• Introduction
• Significance of revenue assurance in the telecom industry.
• Concepts, application and best practices.

Fixed and Mobile Telecommunication Networks

• Functional overview of fixed voice, mobile and data networks.
• MNO/MVNO value chain, operational differences and similarities, the role of the MVNE, impacts on RA/FM.
• Architecture of 3G, 4G & 5G mobile networks.
• MVNO infrastructure and networks.

RA Methodology

• Objectives, scope & domain.
• Detection, correction and prevention in RA.
• Active versus reactive/passive approach.
• Cost benefits analysis of different methodologies and organisational RA/FM models.

RA Best Practices

• End-to-end reconciliation.
• Errors in order, provisioning & network Integrity.
• RA best practices.
• TM Forum RA maturity model.

Rating & Billing, Billing and Accounting , Billing Data, Data Sources, Data Types

• Effective credit management, collection process.
• Billing systems, accounting, accounts payables & receivables,
• CDR’s, mediation.
• Billing and financial systems, CRM, provisioning, fault management, network monitoring.
• Data integrity and data types.

Pre-paid, Post-paid & Roaming & Interconnects

• Pre-paid, post-paid, roaming overview.
• Interconnects, settlements and reconciliation.

RA Analysis

• Methodology and overview of RA systems and tools. Design of Controls, measures, thresholds.
• RA reporting dashboards and KPI’s.
• The role of a data warehousing /repositories.

Process Impact on RA

• Risk areas, examples of domains to address.
• Provisioning/changes, rating/billing, settlement, collection & credit management.
• Process controls and process reporting.

RA Organisation

• How to organise RA team activities, reporting lines.

RA and FM Convergence

• Revenue Leakage – Differentiating RA & FM Issues.
• Relationship between Fraud and Revenue Assurance.
• Collaboration for multi-dimensional leakage ; Components.

Telecom Fraud Case Studies & Examples

• Traffic pumping schemes
• Schemes to defraud telecom service providers
• Schemes conducted over the telephone
• Mobile Payment risks & fraud
• Direct Carrier Billing

Fraud Management Lifecycle

• Fraud prevention & detection
• Fraud vs. Mobile Number Portability

FM Best Practices

• TM Forum Fraud Management Maturity
• Fraud Management Maturity Model
• FMMMv2 Key Concepts, Dimensions, Topics, FM Maturity Indicators

FM Business Metrics and Performance Indicators

• Measures category: Loss Analysis ; Process Effectiveness ; Process Efficiency ; Volume Analysis
• Metrics / Indicators Summary Table
• Other Quantitative Analysis

Case Study

Tujuan Dan Manfaat Pelatihan 

Setelah mengikuti pelatihan ini, peserta diharapkan mampu untuk :

1. Meningkatkan kematangan organisasi Revenue Assurance.
2. Menghemat uang dan tingkatkan kinerja bisnis.
3. Mencegah kebocoran pendapatan.

 

Jadwal dan Tempat Pelatihan

Bulan	Minggu I  Bandung	Minggu II  Jakarta	Minggu III  Bandung	MInggu IV  Yogyakarta
Januari	6-8	13-15	20-22	27-29
Februari	3-5	10-12	17-19	24-26
Maret	3-5	10-12	17-19	24-26
April	7-9	14-16	21-23	28-30
Mei	5-7	13-15	19-21	26-28
Juni	2-4	9-11	16-18	23-25
Juli	7-9	14-16	21-23	28-30
Agustus	4-6	11-13	18-20	25-27
September	1-3	8-10	15-17	22-24
Oktober	6-8	13-15	20-22	27-29
November	3-5	10-12	17-19	24-26
Desember	1-3	8-10	15-17	22-24

 

Harga Pelatihan

Offline

• Public Training mulai dari 5.000.000 – 7.000.000 per orang
• Inhouse Training mulai dari 850.000 per orang

Online

• Public Training mulai dari 1.200.000 per orang
• Inhouse Training mulai dari 600.000 per orang

 

Fasilitas Pelatihan

• Sertifikat Pelatihan
• Expert Trainer
• Coffee Break 2x per hari
• Lunch 1x per hari
• Room meeting hotel minimal bintang tiga
• Materi pelatihan dalam bentuk hard copy dan juga soft copy
• ATK
• Backpack exclusive
• Jaket eksklusif (souvenir)
• Dokumentasi
• Laporan Pelatihan
• Pre and Post Test

 

Baca juga : Training P2P Invoice Center

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